Frequently Asked Questions

Everything you need to know about your Juana shopping experience, from sizing to shipping.

How do I determine the right size for me?

Each product page features a detailed 'Size Guide' button. We provide measurements in both inches and centimeters to ensure you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What is Juana's return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. You can choose between a full refund to your original payment method or an exchange for a different size or style, subject to availability.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout. Once your order ships, you will receive a tracking number via email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are Juana garments sustainably made?

We are committed to ethical fashion. 80% of our current collection uses organic cotton or recycled polyester. We partner exclusively with fair-trade certified factories to ensure safe working conditions and fair wages for all artisans.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team. After this window, the order cannot be changed, but you can initiate a return once it arrives.